HERE’S HOW TO COMMUNICATE WITH US DURING AN OUTAGE:
Call us – Our outage hotline is available 24 hours a day, 7 days a week at 1-888-LIGHTSS (1-888-544-4877).
If we have your phone number on record, our automated system will automatically identify your account for more
efficient outage reporting. Please also consider adding an alternate number, such as a mobile phone, which you
might be more likely to use during an outage. Our system also will provide you with service restoration information.
Text us – Register your mobile device with us and report an outage via text messaging. Interactive text
messaging makes it easy to report a power outage and request status updates. You can sign up for this service
by texting REG to 544487 (LIGHTS). You will need your account number to register. Message and data rates
Visit us online – Registering online is another great way to access outage information through your mobile
device. You can receive a status update on your reported outage and other outages in the area by simply logging
into your account at www.jcp-l.com. You also can view timely, accurate, and easy-to-use outage information
through our 24/7 Power Center outage maps, or connect with us on Facebook or Twitter.